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Refund Policy

At Sachdeva Engineers, we are committed to delivering high-quality aftermarket engine components. As a B2B supplier, we follow a strict no-return policy unless the issue is caused by an error on our part. Please review our policy carefully before placing an order.

1. Return Policy

We do not accept returns unless the mistake is on our end (e.g., an incorrect product was shipped or a verified manufacturing defect exists).

Eligibility for Returns:

✔️ The return request must be made within 7 days of receiving the product.
✔️ The product must be unused, undamaged, and in its original packaging.
✔️ The issue must be clearly documented with photos/videos and sent to us via email for approval.

⛔ We Do Not Accept Returns in the Following Cases:

  • If the customer ordered the wrong product.

  • If the product was damaged during transportation (customers should file a claim with the shipping provider).

  • If the product has been used, installed, or modified.

  • If the return request is made after 7 days of delivery.

  • If the item was custom-made or manufactured as per specific customer requirements.

📌 Note: All returns must be pre-approved by our team before being shipped back. Unauthorized returns will not be accepted.

2. Refund Policy

Once your return is approved, we will issue a refund within 7-10 business days through the original payment method.

🔹 Full Refunds – Only applicable in cases where we made a mistake (wrong item sent or a verified manufacturing defect).
🔹 No Refunds – If the return request does not meet our eligibility criteria.
🔹 Shipping Costs: Refunds do not include shipping costs, and return shipping is the customer’s responsibility unless otherwise agreed upon.

💳 Refund Method:

  • Online Payments: Refunds will be processed through the same payment method used for the purchase.

  • Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer after confirmation.

3. Order Cancellations

  • Orders can be canceled before dispatch for a full refund.

  • Once the order is shipped, cancellations are not allowed, and the return policy must be followed.

4. Warranty & Product Guarantee

  • We guarantee that all products are manufactured to industry standards and undergo strict quality control.

  • However, no warranty is provided on parts once they have been used, installed, or subjected to wear and tear.

5. Contact Us

For any inquiries regarding returns, refunds, or cancellations, please contact us:

📧 Email: info.sachindia@gmail.com
📞 Phone: +91 9811538734
📍 Address: Sachdeva Engineers, 3/4 Haiderpur Industrial Area, 110088, New Delhi, India

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